Refund Policy

1. Merchant of Record Disclosure

Our order process and billing are conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles customer checkout, tax remittance (sales tax/VAT), customer service inquiries related to payments, and refund processing.

2. Eligibility for Refunds

You are eligible for a 100% full refund on software licenses and digital purchases (including USSD Tools Pro, MicroFlow Utilities Pro, and the UtiApps Suite) if you meet any of the following conditions within 14 days of purchase:

• The application or license key is non-functional, contains unresolvable technical issues on your supported Android device, and our technical support team cannot resolve it within 72 hours.
• You mistakenly purchased duplicate licenses or placed duplicate orders.
• The software features substantially differ from the advertised description on our official developer website.
• You are simply unsatisfied with the tool and submit your cancellation request within the 14-day evaluation window.

3. Non-Refundable Items

While we strive to accommodate all legitimate requests, the following exceptions apply:

• Requests submitted more than 14 calendar days after the original date of purchase.
• Customized White-Label Source Code: Due to the proprietary and irreversible nature of full source code delivery, white-label and full source code licenses are non-refundable once the source code repository has been transferred or delivered.
• Transactions where fraudulent activity, chargeback abuse, or unauthorized redistribution of our software licenses has been detected.

4. How to Request a Refund

Requesting a refund is simple and hassle-free. You can initiate a refund through either of the following methods:

1. Via Paddle Support Directly: You can contact Paddle directly using the order receipt email sent to you immediately following purchase, or via paddle.net with your order number / transaction ID.
2. Via UtiApps Support: Email our developer team at UtiApps@atomicmail.io with the subject line Refund Request - [Your Order ID]. Please include:
   • Your full name and the email address used during checkout
   • The Paddle Order Number / Transaction ID
   • A brief reason for your refund (feedback helps us improve)

5. Processing Timeline & Payout

Once approved, your refund will be processed immediately by Paddle:

• Refunds are returned directly to the original payment method used during checkout (Credit Card, PayPal, Google Pay, or Apple Pay).
• Funds typically appear in your account within 3 to 5 business days, depending on your bank or credit card issuer's processing speed.
• Upon issuance of a refund, your license key will be deactivated and you must uninstall or cease using the Pro software.

6. Chargebacks and Payment Inquiries

If you experience any issue with your purchase, we encourage you to reach out to us or Paddle prior to filing a dispute or chargeback with your bank. We respond to all customer inquiries within 24 business hours and are committed to resolving payment concerns cordially and swiftly.

7. Contact Information

For any questions regarding our Refund Policy or your purchases, please contact:

• Developer Name: UtiApps
• Support Email: UtiApps@atomicmail.io
• Merchant of Record: Paddle.com Market Ltd, Judd House, 18-29 Mora Street, London, EC1V 8BT, UK